Tripled Demo Requests Through a Strategic Redesign Focused on Updated Content

Tripled Demo Requests Through a Strategic Redesign Focused on Updated Content

Tripled Demo Requests Through a Strategic Redesign Focused on Updated Content

Desktop view of Baffle's website redesign

The Baffle.io website was an outdated tool that no longer supported the company's rapid growth. Its primary purpose had become misaligned with our core business goals, hindering our ability to generate qualified leads. Our challenge was to strategically redesign the site to clearly communicate our value proposition and drive traffic directly into the sales pipeline.

The Challenge: A Misaligned Website and Stalled Growth

The Challenge: A Misaligned Website and Stalled Growth

The Challenge: A Misaligned Website and Stalled Growth

As a startup, Baffle needed its website to be more than a digital brochure; it had to be a powerful lead-generation engine. The existing site failed to effectively guide users toward a demo request, which was our most critical call to action (CTA). Furthermore, the content was not being pushed to users in a way that moved them through the marketing funnel. The entire digital experience needed to be re-engineered to prioritize user education and conversion.

Baffle's home page before the redesign
Baffle's home page before the redesign
Baffle.io's Data Protection Services page
Baffle.io's Data Protection Services page
Baffle's How It Works web page
Baffle's How It Works web page
Baffle's Insider Threat web page
Baffle's Insider Threat web page

The Process: Research, Design, and Strategic Content Placement

The Process: Research, Design, and Strategic Content Placement

The Process: Research, Design, and Strategic Content
Placement

1. Design Research & Immersion: Despite my title as Marketing Associate, my background in graphic design allowed me to join our Head of Design, Brian Willis, on the project. I began by immersing myself in the world of cloud and cybersecurity. As someone new to the industry, I used every tool at my disposal—from Google to dictionaries—to understand the complex technical jargon. This process was critical not only for designing the site but also for creating intuitive and accurate icons.

2. From Sketches to High-Fidelity Mockups: I started with low-fidelity sketches, focusing on a wide range of layout options for each page. This brainstorming phase helped us quickly identify the most promising designs, which I then developed into high-fidelity mockups using Sketch. Our primary focus was the homepage, where 99% of our users land.

3. Strategic Content Funneling: To address the need for a more effective sales funnel, I designed a solution to prominently feature our top content. I created a carousel with a hidden drawer, allowing us to showcase a minimum of four key pieces of content (articles, downloads, etc.) directly on the homepage, all while maintaining a clean, uncluttered layout. This design was specifically engineered to capture user attention and guide them toward a demo request, even if they weren't ready to convert immediately.

New insider threat icon
New SaaS providers icon
New financial services icon

The Outcome: Exponential Growth and Professional Development

The Outcome: Exponential Growth and Professional Development

The Outcome: Exponential Growth and Professional Development

The redesigned website was a resounding success. Within a short time, the new site tripled demo requests, a direct result of our focused effort on user experience and strategic content placement.

Beyond the numbers, this project was a significant learning experience. Working closely with Brian, a seasoned industry veteran, gave me a unique opportunity for one-on-one mentorship. He pushed me to look beyond direct competitors and seek inspiration from top design firms, as well as platforms like Dribbble and Behance. This process not only expanded my design skills but also instilled a deeper understanding of user experience principles that I continue to apply to every project.

This video showcases six screens from the website redesign: homepage, solutions (healthcare), webinar details, data protection services, data privacy resources details, and the demo page.

© Erin Tucci 2025

© Erin Tucci 2025

© Erin Tucci 2025